Returns & Refunds
We aim to provide you with full satisfaction in regards to your experience with our website and services. Please notify us via email (firstname.lastname@example.org) of your intent to return within 7 days of receipt of your purchase(s). Returns received after this time frame or without notification will be rejected by our team.
When returning, please ensure to include the product reference and original order confirmation in the package. Customers must arrange their own return shipping service and cover all duty costs – any outstanding duties to be paid upon receiving your returns will be deducted from the refund total. We strongly recommend that you notify our team of any shipment tracking numbers you may have and insure the return shipment as we are unable to accept responsibility for any loss or damage incurred during transit to our warehouse.
To arrange a return, please:
Notify our team via email of your intent to return.
After confirmation from our team, please return the item to the following address:
Chaussée d' Alsemberg 820/3
The following conditions must be met for the return to be approved and the refund processed:
Item(s) must be unworn, unwashed, and unused.
Item(s) must be returned the original condition received. All garment tags must still be attached and any packaging provided (shoe boxes, dust bags etc.) is considered part of the product and must be returned to receive a refund.
Items that have been returned without garment tags or seals will not be accepted.
Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged.
If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.
At this time, we are unable to process exchanges directly and recommend customers arrange a return for their original purchase and re-purchase replacement items directly on the site.
We endeavour to assess and accept refunds within 7 business days of their arrival to our warehouse. Once your return has been accepted, you will receive an email confirmation of the refund being processed.
Please note that payment may take up to 15 business days to be received and refunds will be credited to the original method of payment.
Your refund will be processed minus any original delivery shipping charges selected. Please note we are unable to accept responsibility for any duties and taxes incurred on delivery and recommend customers contact their local authorities for any further information regarding these payments.